Koji
AI-moderated customer interviews by voice, chat or phone, with automatic analysis.
Introduction
Koji runs customer research interviews through an AI moderator that asks adaptive follow-up questions over voice, chat or phone. It then groups answers into themes and sentiment and writes reports linked back to interview quotes. Interviews run in over 30 languages.
- Added on
- Nov 2, 2026
- Website
- www.koji.so
- Pricing model
- Paid
Product information
What is Koji?
Koji is a customer research platform where an AI conducts interviews, probes for reasons behind answers and turns the conversations into analysed reports.
How to use Koji?
Create a study from a research goal or an existing survey, set target participants and questions, then collect responses by shared link, website embed, managed panel or outbound calls. Koji interviews participants and compiles themes, sentiment and a report.
Core features of Koji
- Voice, chat and phone interviews
- Adaptive follow-up questions
- Theme and sentiment analysis
- 30+ interview languages
- Study design assistant
- Recruitment via links, embeds and panel
Use cases of Koji
- 1Customer satisfaction research
- 2Finding why customers adopt or cancel
- 3Spotting onboarding and usability issues
- 4Evaluating launches and feature adoption
- 5Multilingual market research
Frequently asked questions about Koji
How is Koji different from a survey?+
A survey only collects answers, while Koji holds an AI-led conversation that asks follow-ups to capture the reasoning behind each response.
What interview types does Koji support?+
AI-moderated text, voice and phone interviews.
How do I start a study in Koji?+
Build a study from a research goal or existing survey, define participants and questions, then share the link or embed it on your site.
Which category is Koji in?+
Koji is listed under AI Research Assistant.
Tags
ai research toolai interviewerai voice assistantsentiment analysismarket researchKoji alternatives
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