Gorgias
Ecommerce helpdesk with an AI agent for support automation and shopping assistance.
Introduction
Gorgias brings email, social, live chat, voice and SMS conversations into one helpdesk, with an AI agent that answers questions and recommends products. It integrates with Shopify, BigCommerce, Magento, WooCommerce and PrestaShop. Pricing is by contact.
- Added on
- Nov 2, 2026
- Website
- www.gorgias.com
- Pricing model
- Contact for Pricing
- Company
- Gorgias
Product information
What is Gorgias?
Gorgias is a conversational AI platform for ecommerce that combines a helpdesk with an AI agent, chat and FAQ tools to automate support and lift sales.
How to use Gorgias?
Centralize customer conversations from all channels, automate replies with AI, manage orders and track key metrics.
Core features of Gorgias
- AI agent for automated support
- Helpdesk centralization
- Omnichannel inbox
- Ecommerce platform integrations
- Automation rules and workflows
- Revenue and performance statistics
Use cases of Gorgias
- 1Automate a large share of customer inquiries
- 2Give personalized shopping help to raise conversions
- 3Manage support across email, social, chat, voice and SMS
- 4Edit Shopify orders and run promotions from the helpdesk
Frequently asked questions about Gorgias
Which platforms does Gorgias integrate with?+
Shopify, BigCommerce, Magento, WooCommerce and PrestaShop.
How many support inquiries can Gorgias Automate handle?+
The vendor says it can automate up to 60% of customer inquiries.
Which channels does Gorgias centralize?+
Email, social media, live chat, voice and SMS.
Which category is Gorgias in?+
Gorgias is listed under AI Agents.