Kapture CX
A customer experience platform with AI agents for support, insights and employee experience.
Introduction
Kapture CX is a customer experience platform used in retail, BFSI, travel and consumer durables. Its products cover self-service AI agents for voice and non-voice support, an agent suite for multi-channel support, and an insights layer. An EX Suite addresses employee experience.
- Added on
- Nov 2, 2026
- Website
- kapturecrm.com
- Pricing model
- Contact for Pricing
- Company
- Kapture CX
Product information
What is Kapture CX?
Kapture CX is an AI-based customer experience platform with four product areas: Self-Serve, Agent Suite, Insights and EX Suite. It serves industries such as BFSI, retail, travel, energy and utilities, and consumer durables.
How to use Kapture CX?
Deploy AI agents for voice and non-voice support, automate repetitive tasks through workflows, use the agent suite for multi-channel support, and review insights drawn from customer interactions.
Core features of Kapture CX
- AI agents for self-service
- Agent Suite for multi-channel support
- Insights for business decisions
- EX Suite for employee experience
Use cases of Kapture CX
- 1Automating customer support in retail, BFSI, travel and consumer durables
- 2Improving agent efficiency and capacity
- 3Gaining insights from customer interactions
- 4Improving employee productivity and collaboration
Frequently asked questions about Kapture CX
Which industries does Kapture CX serve?+
BFSI, retail, travel, digital native, energy and utilities, and consumer durables.
What products does Kapture CX offer?+
Self-Serve, Agent Suite, Insights and EX Suite.
How is Kapture CX priced?+
The vendor describes its pricing as transparent, but specific figures require contacting sales.
Which category is Kapture CX in?+
Kapture CX is listed under AI Agents.