Refund Policy
Last updated:
This Refund Policy explains refunds and cancellations for paid plans on Good AI Life (goodai.life). It forms part of our Terms of Service.
Digital services
Our plans are digital services delivered online. We do not sell or ship physical goods. Payment is processed by Stripe, and Stripe Managed Payments may handle transaction-level support for eligible purchases.
One-time listings
- If you request a refund before we begin reviewing your submission, we will refund the listing fee.
- If we reject your submission for a reason that is not caused by your breach of our terms, you may choose a full refund or a credit for another listing.
- Once a listing has been reviewed and published, the one-time fee is non-refundable, except where required by law or where we cannot provide the service.
- If you submit the wrong tool or duplicate order, contact us promptly and we will correct or refund the duplicate charge.
Featured placement
- If you cancel before the featured placement starts, we will refund the placement fee.
- Once the featured placement has started, the fee is non-refundable.
- If we cannot provide the promised placement, we will reschedule it or issue a prorated refund.
Unlimited subscription
- You can cancel Unlimited at any time. Cancellation stops future renewals.
- You keep access until the end of the current billing period. We do not refund partial billing periods unless required by law.
- If you cancel within 14 days of your first subscription charge and have not used the plan to submit a tool, contact us and we will review a refund request.
Duplicate or unauthorised charges
If you see a duplicate charge or a charge you did not authorise, contact us at hello@goodai.life within 7 days with the email address, order ID and date. We will investigate and refund any charge we confirm was made in error.
How to request a refund
Email hello@goodai.life with the account email, order ID, plan and reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method through Stripe; processing time depends on your bank or card issuer.
Chargebacks
Please contact us before opening a chargeback so we can resolve the issue. If a chargeback is opened, we may pause the related listing or subscription while the dispute is reviewed.
Statutory rights
Nothing in this policy limits any refund or cancellation right you have under mandatory consumer law. If those rights conflict with this policy, the mandatory rights apply.
Contact
Refund questions: hello@goodai.life.