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- Introduction:
- A customer experience platform with AI agents for support, insights and employee experience.
- Added on:
- Nov 2, 2026
- Website:
- kapturecrm.com
- Company:
- Kapture CX
Featured Tools
Introduction
Description shown in its original language (English).
Kapture CX is a customer experience platform used in retail, BFSI, travel and consumer durables. Its products cover self-service AI agents for voice and non-voice support, an agent suite for multi-channel support, and an insights layer. An EX Suite addresses employee experience.
- Added on
- Nov 2, 2026
- Website
- kapturecrm.com
- Pricing model
- Contact for Pricing
- Company
- Kapture CX
Product information
What is Kapture CX?
Kapture CX is an AI-based customer experience platform with four product areas: Self-Serve, Agent Suite, Insights and EX Suite. It serves industries such as BFSI, retail, travel, energy and utilities, and consumer durables.
Core features of Kapture CX
- AI agents for self-service
- Agent Suite for multi-channel support
- Insights for business decisions
- EX Suite for employee experience
Use cases of Kapture CX
- 1Automating customer support in retail, BFSI, travel and consumer durables
- 2Improving agent efficiency and capacity
- 3Gaining insights from customer interactions
- 4Improving employee productivity and collaboration
How to use Kapture CX?
Deploy AI agents for voice and non-voice support, automate repetitive tasks through workflows, use the agent suite for multi-channel support, and review insights drawn from customer interactions.
Frequently asked questions about Kapture CX
Which industries does Kapture CX serve?+
BFSI, retail, travel, digital native, energy and utilities, and consumer durables.
What products does Kapture CX offer?+
Self-Serve, Agent Suite, Insights and EX Suite.
How is Kapture CX priced?+
The vendor describes its pricing as transparent, but specific figures require contacting sales.
Which category is Kapture CX in?+
Kapture CX is listed under AI Agents.
Kapture CX tags
ai customer serviceai agentai chatbotai voice assistantai workflowGoodAI Badge Embed
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